Shipping policy

Blood Lime Art Studio Effective Date: October 1, 2026

Order Confirmation

Once your order is submitted, you will receive an order confirmation email. This confirmation indicates that your order has been successfully received and scheduled for production.

Please note that order confirmation does not constitute shipment. Each work is made to order and finished by hand: printed, embossed, stamped, numbered, and signed before it ships. Production takes up to 15 business days before shipment; this timeline is an estimate and may vary depending on the nature of the artwork.

Once your order has been shipped, you will receive a separate shipping confirmation email containing tracking information.

Shipping Destinations

At this time, we ship exclusively within Canada.

Shipping is included in the price for all Canadian provinces. Deliveries to Yukon, the Northwest Territories, and Nunavut are available on request: please contact us at studio@bloodlime.art before placing your order. We will confirm availability and quote the shipping cost, which is paid by the customer.

We are actively working to expand our shipping availability to the United States and to additional international destinations.

Taxes

Orders are subject to sales tax, calculated at checkout according to the destination province. The applicable tax is shown as a separate line before you complete your purchase, and it appears on your invoice.

Because we currently ship only within Canada, no import duties or customs fees apply to your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You may use this tracking number to monitor the delivery status of your shipment through the carrier's system.

Delivery Time & Delays

Delivery times may vary depending on the destination, carrier performance, and external factors beyond our control, including but not limited to:

Customs processing
Weather conditions
Carrier delays
Peak seasonal periods

While we make reasonable efforts to ensure timely delivery, Blood Lime Art Studio does not guarantee delivery dates.

Tracking and Responsibility in Transit

Every shipment leaves the studio with tracking and signature on delivery. From the moment you place your order until the carrier hands the tube to you and collects your signature, your artwork is under our care.

If your order has not been delivered within 20 calendar days from the date you received your tracking number, please contact us at studio@bloodlime.art and include:

Your full name
Your order number
Your tracking number

We will initiate an investigation with the carrier. Please note that resolution timelines may depend on the carrier's claims process.

Our responsibility for the artwork ends when the shipment is delivered and signed for. We are not liable for delays in transit, except where required by applicable law.

For loss in transit, damaged items, or production defects, please refer to our Refund Policy.